Shipping Policy
Effective Date: January 3, 2025

Welcome to BRIGHTHATO.com, your trusted provider of premium bonsai trees and gardening essentials. This Shipping Policy explains the terms and conditions regarding the delivery of your purchases. By placing an order on our website, you agree to the details outlined below.

1. Order Processing Time

  • Orders are processed within 2-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • For customized or bulk orders, additional processing time may be required.

2. Shipping Methods and Delivery Times

We offer the following shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-4 business days.
  • International Shipping: Delivery times vary by destination, typically 7-14 business days.

Delivery times are estimates and may vary due to factors like weather, courier delays, or customs processing for international shipments.

3. Shipping Costs

  • Shipping fees are calculated during checkout based on the weight, dimensions, and destination of your order.
  • Free shipping is available for orders over $75 within the United States. Terms and conditions apply.

4. Packaging and Handling

We take great care in packaging your bonsai trees and gardening products to ensure they arrive in excellent condition:

  • Plants are secured in eco-friendly, protective packaging to minimize transit stress.
  • Fragile items, such as pots and tools, are packed with durable materials to prevent damage during shipping.

5. Delivery Areas

  • Domestic Shipping: We deliver to all states within the United States, including Alaska and Hawaii.
  • International Shipping: Available to select countries. Customers are responsible for any customs duties, taxes, or import fees.

6. Damaged or Missing Shipments

If your order arrives damaged or items are missing:

  1. Contact us within 48 hours of delivery at info@brighthato.com or call (719) 941-0150.
  2. Provide photos of the damaged items and packaging.
  3. We will work with you to resolve the issue by offering a replacement, refund, or store credit.

7. Tracking Your Order

  • A tracking number will be provided via email once your order is shipped.
  • Use the tracking number to monitor the status of your shipment on the courier’s website.

8. Undeliverable or Incorrect Addresses

  • Please ensure the shipping address provided is accurate at checkout.
  • If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for additional shipping fees to resend the package.

9. Shipping Restrictions

Certain bonsai species may be restricted for shipment to specific states or countries due to agricultural regulations. If such restrictions apply, we will contact you to discuss alternative options.

10. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us: