Refund and Return Policy for Brighthato

Effective Date: January 3, 2025

At Brighthato, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair return and refund policy. Please review the details below to understand how our return and refund process works.

1. General Return Policy

We accept returns and exchanges on most products within 30 days of the purchase date, provided that the items are in their original condition. To be eligible for a return, products must meet the following criteria:

  • The item is unused and in the same condition as when you received it.
  • The item is in its original packaging with all tags and accessories (if applicable).
  • You have a valid proof of purchase, such as a receipt or order confirmation.

2. Non-Returnable Items

Certain products cannot be returned or exchanged. These include:

  • Live plants or perishable items: Due to the nature of live products, we cannot accept returns or exchanges for plants or other perishable goods.
  • Custom or personalized items: Any items that have been customized or personalized for you are non-returnable.
  • Gift cards: Gift cards are not eligible for return or refund.

3. How to Return an Item

To initiate a return, follow these simple steps:

  1. Contact Us: Reach out to our customer support team at info@brighthato.com or call (719) 941-0150 within 30 days of receiving your order. Please provide your order number and the reason for your return.
  2. Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how to return the item.
  3. Shipping the Return: Carefully package the item and send it back to us at the address provided in your return authorization. You are responsible for the shipping costs associated with returns, unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

4. Return Shipping Costs

You are responsible for the return shipping costs unless the return is due to an error on our part (such as receiving a damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Processing Your Refund

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Refund Timeframe: Allow up to 10 business days for your refund to be processed and reflected in your account, depending on your bank or payment provider.
  • Restocking Fee: In some cases, a restocking fee may apply for returned items. We will notify you if a restocking fee is applicable.

6. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above and place a new order for the item you wish to receive. Returns for exchanges are subject to the same terms and conditions as regular returns.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return at no cost to you and provide a full refund or replacement based on your preference. Please include photos of the damaged item and packaging when you contact us to expedite the process.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not been shipped, we will be happy to cancel it and issue a full refund. Once your order has been processed and shipped, it cannot be canceled, but you can return it according to our standard return policy.

9. Refunds for Gift Purchases

If you received a product as a gift and wish to return it, we offer a store credit or exchange for another item. Gift returns must meet the same eligibility criteria as regular returns.

10. Customer Support

If you have any questions or need assistance with a return, refund, or exchange, please contact us at:

  • Email: info@brighthato.com
  • Phone: (719) 941-0150
  • Mailing Address:
    Brighthato
    17987 County Rd #41 1 10
    Aguilar, Colorado

11. Policy Updates

Brighthato reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed of any updates.